Refund and Returns Policy

At Ambel, we are committed to delivering high-quality electronics and accessories to your doorstep. Our goal is to ensure a seamless and hassle-free shopping experience. This Refund & Return Policy explains how returns, replacements, and refunds are handled for electronics products.

1. Eligibility for Returns

You may request a return or replacement if:

  • You receive a damaged, defective, or malfunctioning product.

  • You receive a wrong product different from what was ordered.

  • The issue is reported to our support team within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned due to hygiene, safety, or technical reasons:

  • Opened or used software, memory cards, and SIM cards.

  • Consumable electronics items such as batteries, bulbs, and ear tips (unless defective).

  • Products damaged due to mishandling, accidental damage, or liquid exposure.

3. How to Request a Return/Refund

To request a return or replacement:

  1. Contact our customer support via email or phone within the specified period.

  2. Provide your order ID, details of the issue, and photos/videos if applicable.

  3. Our team will review your request and arrange for a replacement or refund.

4. Refund Process

  • Approved refunds will be processed to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, based on your preference.

5. Cancellations

  • Orders can be cancelled before dispatch.

  • Refunds for online payments will be processed within 5–7 business days.

  • Orders that are already shipped cannot be cancelled.

6. Replacement Policy

  • If a replacement product is available, it will be delivered at no extra cost.

  • If a replacement is not available, a refund will be issued.

7. Important Notes

  • Products must be returned in their original packaging with all accessories and manuals.

  • Repeated or unjustified return requests may result in suspension of services.

  • Ambel reserves the right to accept or reject any return, replacement, or refund request at its discretion.

8. Contact Us

For any returns, refunds, or replacement requests, please contact:

📧 Email: support@ambeltrade.com
📱 Phone: +91-6280021017
🏢 Address: EPO-05-011, 5th Floor, Emerald Plaza, Sector 65, Gurgaon-122102