Shipping & Delivery Policy

At Ambel, we are committed to delivering high-quality electronics and accessories to your doorstep safely and on time. This Shipping & Delivery Policy explains how orders, cancellations, and deliveries are handled.

1. Eligibility

  • You must be at least 18 years old to place an order.

  • If you are under 18, you may use the website only with the supervision and consent of a parent/guardian.

  • By placing an order, you confirm that the information you provide is accurate and complete.

2. Account & Registration

  • Registration may be required to place an order.

  • You are responsible for keeping your login credentials confidential.

  • Ambel reserves the right to suspend or terminate accounts providing false information or misusing the platform.

3. Products & Pricing

  • All products listed are subject to availability.

  • Prices are displayed clearly at the time of ordering and may be subject to change due to market fluctuations or promotions.

  • The price charged will be the price at the time of order confirmation.

4. Orders & Payment

  • Orders can be placed online via our website.

  • Payments are accepted via debit/credit cards, UPI, net banking, and Cash on Delivery (COD).

  • Orders with failed payments will not be processed.

5. Delivery

  • Customers can select their preferred delivery time slot.

  • We aim for on-time delivery, but unforeseen delays may occur due to logistics or external factors.

  • Delivery is available only within specified serviceable areas.

  • Electronics and accessories are carefully packed to prevent damage during transit.

6. Cancellations, Returns & Refunds

  • Orders can be cancelled before dispatch.

  • Refunds for online payments will be processed within 5–7 business days.

  • Orders that are already shipped cannot be cancelled.

  • Returns or replacements are available for damaged, defective, or wrong products reported within 7 days of delivery.

7. Replacement Policy

  • If a replacement product is available, it will be delivered at no extra cost.

  • If a replacement is not available, a refund will be issued to your original payment method.

8. Important Notes

  • Products must be returned in their original packaging with all accessories, manuals, and tags intact.

  • Repeated or unjustified return requests may result in service suspension.

  • Ambel reserves the right to accept or reject any return, replacement, or refund request.

9. Contact Us

For any questions about shipping, delivery, returns, or refunds, please contact:

📧 Email: support@ambeltrade.com
📱 Phone: +91-6280021017
🏢 Address: EPO-05-011, 5th Floor, Emerald Plaza, Sector 65, Gurgaon-122102