Privacy Policy

At Ambel Trade Private Limited (“Ambel”, “we”, “our”, “us”), your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or purchase electronics and accessories. By using our website, you consent to the practices described below.

1. Information We Collect

We may collect the following information from you when you shop or browse on our website:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Order Information: Products purchased, order history, payment method, and delivery details.

  • Payment Information: Debit/credit card or UPI details, securely processed through payment gateways (we do not store full card information).

  • Technical & Device Data: IP address, browser type, operating system, device information, and cookies for better website performance and personalized experience.

  • Support & Warranty Data: Information provided during customer support, warranty registration, or product service requests.

2. How We Use Your Information

We use the collected information to:

  • Process, verify, and deliver your orders of electronics and accessories.

  • Communicate with you regarding order updates, product offers, and support inquiries.

  • Improve website functionality, product offerings, and customer experience.

  • Send promotional emails, newsletters, or notifications (you can opt-out at any time).

  • Ensure security, fraud prevention, and compliance with applicable laws.

3. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information with:

  • Delivery Partners: To ensure timely and accurate delivery of your products.

  • Payment Gateways: To process payments securely.

  • Authorized Service Providers & Technicians: For installation, repair, or warranty services.

  • Legal Authorities: If required by law, regulation, or government request.

All third parties are bound by confidentiality agreements to protect your data.

4. Cookies & Tracking

We use cookies and tracking technologies to:

  • Remember your preferences and shopping cart items.

  • Provide personalized product recommendations.

  • Improve website functionality and performance.

You may manage or disable cookies through your browser settings, but some features may not work properly without them.

5. Data Security

We implement technical and organizational measures to protect your personal, payment, and order information.
Despite these measures, no system can be fully secure. Users should keep their account credentials and payment details confidential.

6. Data Retention

We retain your information only as long as necessary to:

  • Process and deliver your orders.

  • Provide warranty or post-purchase services.

  • Comply with legal obligations, resolve disputes, and enforce agreements.

Once no longer required, your data will be securely deleted or anonymized.

7. Your Rights

You may request to:

  • Access, review, or update your personal information.

  • Opt-out of marketing communications.

  • Request deletion of your account and personal data (subject to legal obligations).

Requests can be made via our support channels.

8. Children’s Privacy

Our website and services are not intended for individuals under 18 years.
If we discover we have collected data from a minor without parental consent, we will promptly delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or business practices.
Updated versions will be posted on our website. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, contact us at:

📧 Email: support@ambeltrade.com
📱 Phone: +91-6280021017
🏢 Address: EPO-05-011, 5th Floor, Emerald Plaza, Sector 65, Gurgaon-122102